Refund policy

Returns

Return eligibility depends on the product. These terms do not limit any non-waivable consumer rights that apply where you live.

Eligible Everflame products other than Workhorse and Printful-made items: You may request a return within 30 days after receiving an item if it is unused or unworn, in the condition received, with tags, original packaging, and proof of purchase. Custom or personalized items, clearance items, and gift cards are not returnable.

Workhorse drumsticks: Workhorse is final sale and is not returnable or refundable unless we sent the wrong product, except where applicable law gives you a non-waivable return or cancellation right. Contact us promptly with your order number if we shipped the wrong item.

Printful-made apparel and other made-to-order items: Because these items are made to order, we do not accept returns or exchanges for a change of mind or a customer-selected wrong size or color, except where applicable law requires otherwise. If the item arrives damaged, defective, misprinted, or as the wrong item or size, contact Everflame within 30 days of delivery with your order number and clear photos where relevant. We will review the issue and coordinate a claim with Printful. An approved claim may qualify for a replacement or refund; a return is normally not required for an approved quality claim. For a package that has not arrived, contact us within 30 days of its estimated delivery date; Printful accepts a lost-package report only after the package is more than five business days past that estimate. Contact Everflame before sending anything back; we will provide the correct instructions.

To start a return for an eligible item, contact us at customerservice@everflamepercussion.com before sending it. If accepted, we will send a return label and instructions. Items sent without prior approval will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can review the issue.

Exchanges
We do not process direct exchanges for eligible stock items. After an approved return, you may place a separate order for the desired configuration. This does not change the Workhorse or Printful-specific terms above.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may have a right to cancel or return your order within 14 days for any reason and without justification. We will honor applicable consumer law. Contact us before sending anything back.

Refunds
For an approved return of an eligible Everflame item, we will notify you after receiving and inspecting it. Approved refunds are issued to the original payment method within 10 business days. Printful quality claims are handled separately; if Printful approves a claim, we will tell you the approved resolution.

For return questions, contact customerservice@everflamepercussion.com.

Last updated October 3, 2026